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The Steel and Aluminium FAQ

BuildMart Gulf FAQ Steel AluminiumHere we answer your most Frequently Asked Questions about buying steel and aluminium from BuildMart Gulf.

If you want to know something that’s not listed here, email us using the form at the bottom of this page.

Do you sell scrap aluminium and scrap steel?

Sometimes we have damaged stock items that we can sell at a hugely discounted price (for collection only).

If you want larger quantities of scrap aluminium or scrap steel we can help you source a supplier. We have a big network of contacts.

Email enquiries@buildmartgulf.com for details or pop into our yard in Sharjah. We also recommend that you subscribe to the newsletter to stay informed.

Can I buy steel and aluminium from you without coming in to Sharjah?

Most of our customers have never been to our office in Sharjah. In fact 90% of our orders are by telephone, email and visits to your site by our salesmen.

Our salesmen are trained to understand your needs in person, by telephone and by email. They take the time to understand your requirements and provide you with the quality of steel and aluminium that you have asked for.

Our salesmen are of various nationalities. They are fluent in a range of languages including English, Arabic, Malayalam, Tagalog, Hindi and Bengali. Just ask for the language that is most comfortable for you.

All items are quality checked before dispatch to ensure your full satisfaction when you receive the goods.

How soon can you deliver my steel?

We deliver across the UAE within 24 -48 hours of your order and often within 12 hours to Sharjah, Dubai and Ajman.

Same day delivery to Abu Dhabi, Fujairah, RAK, UAQ and Al Ain may be possible if you place your steel order before 10am whatever the size of your order.

We can usually handle urgent orders. For normal orders, our deliveries are scheduled tightly so if you can place your order early, it helps us to co-ordinate logistics on our side. We want to make sure you get your steel and aluminium when you want it.

Please note that because our deliveries are co-ordinated tightly, you must ensure you have adequate manpower and equipment readily available for unloading. Delays at your site means that the next delivery will be delayed. Please work with us to offer the respect and courtesy of on-time delivery to all our customers.

International orders are dispatched within 48 hours of your payment clearing. We use reputable land transit and sea shipping companies who will keep you informed of the expected delivery times.

Can you cut my material before delivering?

Yes we are happy to arrange the cutting of your material. Please note that once an item has been cut, it becomes bespoke and we can not sell it to anyone else.

For this reason payment is required in advance and cut pieces may not be returned.

Will your salesman understand what I need?

Our salesmen receive full product and usage training so not only can they help with what you are ordering, but they can also recommend additional material to support your project.

Additionally, our salesmen are of various nationalities and fluent in a range of languages including English, Arabic, Malayalam, Tagalog, Hindi and Bengali; just ask for the language that is most comfortable for you.

Will your driver unload the material when he arrives?

For pieces that can be lifted by hand, our drivers are happy to help your staff unload material from the truck.

If you do not have your own staff available to unload pieces by hand, please let us know at the time of ordering and we will send a helper with our driver.

For heavy pieces you should ensure that you have a forklift and forklift driver waiting. Our drivers are not allowed to use your forklift.

How long have you been established?

We have been established in the UAE since 2008.

Originally we traded as Eastern Star Steel Trading LLC and sold only steel. As our product range grew to include aluminium and building materials we outgrew our UAE steel trading licence and rebranded as BuildMart Gulf in 2013. We are now licensed in a wider range of activities all designed to serve you better.

Ownership and management of the company remains the same. We are a British managed company committed to the highest standards of customer care.

What payment methods do you accept?

Our preferred currency is UAE dirhams. We also accept US dollars. Exchange fees apply.

UAE Customers

  • Cash
  • Bank transfer
  • Cheques made payable to BuildMart Gulf Building Materials LLC (approved customers only)

International Customers:

  • Bank Transfer
  • 30% deposit in advance, 70% site LC (approved customers only)
Do you offer credit?

We offer credit payment terms to regular and established customers who meet the terms of our established credit policy.  Contact us for a credit application form.

 

If you have a question that is not answered above, please email enquiries@buildmartgulf.com or complete the form below.

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